Return & Refund Policy
Last updated: January 2025
We want you to love every dress you order from Shop the Look Boutique. If something isn't right, we're here to help with our straightforward return policy.
Return Window
You may return any item within 30 days of the delivery date for a full refund or exchange.
Return Conditions
- Items must be unworn, unwashed, and in their original condition.
- All original tags must be attached.
- Items must be free of perfumes, deodorants, or other scents.
- Original packaging should be included where applicable.
How to Initiate a Return
- Email us at info@shopthelookboutique.com with your order number and the item(s) you wish to return.
- We will respond within 24-48 hours with a return authorization and return shipping label.
- Pack your items securely in the original packaging or a suitable alternative.
- Attach the return shipping label and drop off at the designated carrier location.
Refund Processing
- Refunds are processed within 5-7 business days after we receive and inspect the returned item.
- Refunds are issued to the original payment method used for the purchase.
- Shipping charges are non-refundable unless the return is due to our error.
Exchanges
To exchange an item for a different size or color, please follow the return process and place a new order for the desired item. This ensures faster processing and availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.
Non-Returnable Items
- Items marked as final sale or clearance.
- Items that have been worn, washed, or altered.
- Gift cards.
Contact Us
Questions about returns? We're happy to help: